FAQ

  • What payment methods do you accept?
  • Where is my order confirmation?
  • Can I alter my order?
  • What Countries Do You Ship To?
  • How Do I Track My Order?
  • How Do I Measure For My Dog's Collar?
  • How Do I Measure For My Dog's Harness?
  • Shipping Rates and Delivery Estimates
  • My Order Has Arrived But It’s Faulty or Damaged. What Can I Do?
  • How do I use your pet products?

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, Apple Pay, Diners Club, Meta Pay, Google Pay, Shop Pay, and Venmo. If you decide to use any of these payment methods, you’ll be taken to the payment provider's website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Ordering and delivery

Where is my order confirmation?

Upon placing an order, an order confirmation is automatically sent to the email address provided during checkout. If you haven't received the confirmation, we recommend checking your mailbox's spam or junk folder, as it may have been diverted there by mistake. If you're unable to locate the confirmation email, please reach out to our customer support team via email, and they will be happy to assist you. Allow 1-2 business days for a response.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. Before placing your order, we kindly request that you take a moment to ensure you have measured accurately and selected the correct size for your desired product. Once an order has been placed and processed, we are unable to make changes to it. We want you to absolutely love your item and begin using it as soon as it arrives, and having the right size and information for creation is crucial to achieving that. Please double-check the sizing information provided on the product page and refer to the product listing measurement guide as needed. Thank you for your attention to detail, and we look forward to providing you with a product that fits perfectly and brings you and your pup joy. If you need to order a greater quantity or an additional product, please place a new order online.

What Countries Do You Ship To?

Currently we only ship to the United States. Depending on demand we may consider expanding to other geographical locations.

How Do I Track My Order?

We’ll provide updates at every stage of your order process, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

How Do I Measure For My Dog's Collar?

For a proper fit, measure around your dogs neck where the collar will sit. Allow a little extra for canine comfort. You should be able to fit 1-2 of your fingers under the collar comfortably which allows room for breathing while ensuring your dog cannot slip their collar.

Each dog's neck size even within the same breed may vary and the sizing may also vary with individual products. As such it is important to measure your dog's neck appropriately then look for the proper collar size that are closest to your dog's measurements prior to placing your order to ensure the pawfect comfortable fit for your pup!

STEP BY STEP INSTRUCTIONS FOR MEASURING:

  1. Measure your dog's neck: Using a flexible measuring tape, gently wrap it around your dog's neck where the collar would normally sit. Make sure it's snug but not too tight. Take note of the measurement in inches or centimeters.

  2. Consider the ideal fit: Decide on the type of fit you prefer for your dog's collar. Some owners prefer a snug fit, while others prefer a slightly looser fit. Keep in mind that the collar should be tight enough to prevent slipping off, but not so tight that it restricts your dog's breathing or causes discomfort.

  3. Check the collar size chart: Refer to the sizing chart provided on the collar's product page. Each brand may have different sizing guidelines, so it's important to consult the specific chart associated with the collar you're considering. The chart will typically correlate neck measurements with corresponding collar sizes.

  4. Choose the appropriate size: Based on your dog's neck measurement and the sizing chart, select the collar size that aligns with your dog's measurements. If your dog's neck measurement falls between sizes, it's generally recommended to choose the larger size for a more comfortable fit.

  5. Test the fit: Once you receive the collar, place it around your dog's neck and fasten it securely. You should be able to fit two fingers comfortably between the collar and your dog's neck. This ensures that it's not too tight or too loose. Double-check that the collar is not too tight when your dog sits or lies down.

  6. Monitor for any signs of discomfort: Observe your dog while they wear the collar. Watch for any signs of irritation, chafing, or discomfort. It's essential to ensure that the collar doesn't rub against your dog's skin or cause any discomfort during regular activities.

Remember, proper collar sizing is crucial for your dog's comfort and safety. We hope you and your furry friend enjoy your new collar and embark on many wonderful adventures together! Your satisfaction is important to us, and we would love to hear about your happy collar experience. We invite you to leave a review on our website or social media platforms, accompanied by a photo of your pup sporting their stylish collar on your adventures together. Your feedback and shared joy will bring smiles to our faces and also help other dog owners make informed decisions. Thank you for choosing our products, and we wish you countless memorable moments and happy tail-wagging days ahead!

How Do I Measure For My Dog's Harness?

Sizing Dog Harnesses

For a proper fit, measure around your dogs neck, body, and chest under the armpits.

Neck measurement: You should be able to fit 1-2 of your fingers under the collar comfortably which allows room for breathing while ensuring your dog cannot slip their collar

Body measurement: Measure from between the shoulderblades (the neck) to the top of the tail between the hips (the bottom) while allowing a few centimeters for the dog to fully inhale and exhale without constriction

Chest measurement: Measure the widest part of the dog's chest-this is especially important for Sighthounds and deep chested breeds to insure the correct size and fit

Please review the harness listing's measurements on each product page and respective sizing recommendation as it varies with the individual harness

STEP BY STEP INSTRUCTIONS FOR MEASURING:

  1. Measure your dog's girth: Using a flexible measuring tape, wrap it around the widest part of your dog's chest. Take note of the measurement in inches or centimeters.

  2. Refer to the size chart: Compare your dog's girth measurement to the size chart provided on the product page. Each harness size will have a corresponding range of girth measurements.

  3. Select the appropriate size: Choose the harness size that aligns with your dog's girth measurement. If your dog's measurement falls between sizes, it's generally recommended to choose the larger size for a more comfortable fit.

  4. Adjust the harness straps: Once you have received the harness, ensure a proper fit by adjusting the straps. Loosen all the straps and place the harness over your dog's head, with the chest plate centered on their chest. Adjust the straps so that they snugly fit around your dog's body, allowing for a couple of fingers to slide between the straps and your dog's skin.

  5. Double-check the fit: Confirm that the harness is not too tight or too loose. It should be secure enough to prevent your dog from slipping out but not overly constrictive or restrictive, allowing full range of motion.

We'd love to see your pup sporting their new harness and enjoying exciting adventures! Share the joy by leaving a review on our website or social media platforms, accompanied by a photo of your furry friend in action. Your feedback and the shared experiences of your adventures will bring smiles to our faces and help fellow dog owners make informed choices. Thank you for choosing our products, and we hope you and your canine companion have countless enjoyable adventures together!

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping time: 7 - 20 business days 

Shipping/Delivery Delays: Please allow for potential shipping delays, as they can occasionally occur due to factors beyond our control, such as high order volumes or unforeseen circumstances. While we strive to deliver your order within the estimated timeframe, delays may occur during peak seasons or due to external factors like weather conditions or transportation issues.

We appreciate your understanding and cooperation.

Returns

My Order Has Arrived But It’s Faulty or Damaged. What Can I Do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question within 24 hours of receiving the product and email our customer service team via the Contact form of the website with the details. We’ll respond within 1-2 business days. If you just don’t like the product for any reason, we’ll gladly accept it back as a return within fourteen days of confirmed delivery, providing it’s in “as new” condition, in its original packaging with all labels attached. Please review our full Return policy.

Misc

How do I use your pet products?

While our products are designed to provide enjoyment and enrichment for your pets, it is essential to use them responsibly and under the pet owner's supervision. Here are some guidelines to follow:

  1. Supervision is key: Never leave your pet unattended while using our products. Just like with any other pet toy or accessory, constant supervision is necessary to ensure their safety and you are aware that as the pet owner, you assume the responsibility for the proper use and supervision of our items.

  2. Proper usage: Familiarize yourself with the recommended usage instructions provided with each product. Use them as intended and avoid any misuse or modification that could pose a risk to your pet.

  3. Inspect regularly: Regularly inspect the condition of the product for signs of wear and tear. If any damage or potential hazards are detected, discontinue use immediately and replace the item.

  4. Size suitability: Choose the appropriate product size for your pet. Using products that are too small or too large for your pet may increase the risk of choking or injury.